Policies

Cancellation and Refund Policy

A US$350 service charge applies to all registration cancellations submitted in writing and received on or before Friday, September 27, 2013 at 5:00 p.m. PDT. A registrant must provide the registration confirmation number and submit a written cancellation request either via e-mail to sapteched@sapevents.com or via fax to +1 413-653-9014. SAP will not accept a cancellation request over the telephone.

SAP will not issue refunds on cancellations received after Friday, September 27, 2013 at 5:00 p.m. PDT.

Conference no-shows are ineligible for a refund.

Registration cancellation does not automatically affect a registrant's hotel reservation. The registrant is responsible for contacting the hotel property directly to make any changes or to cancel an existing hotel reservation. A hotel reservation must be cancelled at least 72 hours prior to scheduled arrival date to receive a full refund of the first-night deposit. Registrants who fail to check in on their scheduled arrival date (no-show), forfeit their first-night deposit (room rate, plus hotel tax) and the remaining nights of their reservation will be automatically canceled. SAP is not responsible for any hotel no-show penalty.

SAP reserves the right to refuse or cancel any registration at any time.

Registration Substitution Policy

Registration substitutions are only permitted between employees from the same company. There is no fee for name-change substitutions if no payment information is changed. A US$150.00 administrative fee will apply to any substitutions requiring updates to payment information. A registrant must submit a completed substitution form [PDF] via fax to +1 413-653-9014. SAP will not accept a substitution request over the telephone. If a substitution is required on site, SAP will accept a written request on company letterhead.

Registration substitution does not automatically affect a registrant's hotel reservation. The registrant is responsible for contacting the hotel property directly to make any changes or to cancel an existing hotel reservation. A hotel reservation must be cancelled 72 hours prior to scheduled arrival date to receive a full refund of the first-night deposit. Registrants who fail to check in on their scheduled arrival date (no-show), forfeit their first-night deposit. SAP is not responsible for any hotel no-show penalty.

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