A street in Amsterdam.

Hotel Policy

Hotel Reservations – RAI Hotel Service
All hotel reservations must be made online after completing the online registration form. The link to book hotel is available on the Booking Confirmation page as well as by re-accessing an existing registration.

Re-access Existing SAP TechEd Registration


If you would like us to make a hotel booking on your behalf, please contact us on the telephone number below. We will ask for your preferred hotel choice, arrival and departure dates and credit card details (including expiration date), and we will then be able to make a reservation for you. Please note that a hotel reservation can only be processed with a valid conference registration.

Hotel reservations:
E-mail: sapteched2013@rai.nl
Phone: +31 20 549 1927  |  Fax: +31 20 549 1946
Hours of operation: Monday to Friday 9:00 a.m.–5:30 p.m. CET

Hotel Terms and Conditions

Hotel Prices and Room Type
All prices are in Euros and the price quoted is per room, per night. There will be a charge of 5,5% local tax on top of the room rate. A single room rate entitles one person to occupy the room. A double room rate entitles two people to occupy the room. Some hotels have included breakfast in their rates but some have not. Inclusion of breakfast will clearly be indicated when you are processing your hotel booking online.

Guarantee/Deposit Policy
Your valid credit card details are required to guarantee the reservation. In case of a cancellation after the free cancellation deadline or a no show your credit card will be charged. For this reason, some of the hotels will put a hold on your credit card 3 days prior to arrival for the full stay which has consequences for your spending limit. If authorisation fails your reservation is not guaranteed and you will be informed accordingly. The final hotel bill will be settled in the hotel during your stay.

Cancellation Policy
Notification of cancellations should always be made to the RAI Hotel & Travel Service directly and can only be accepted in writing or online. All cancellations will be charged an administrative fee of EUR 15. Cancellations should be received before 4:00 p.m. CET 2 days prior to arrival. Cancellations for reservations with arrival on Monday and Tuesday should be received by Friday before 4:00 p.m. CET. For cancellations and no-shows after theses deadlines the hotel is entitled to charge one room night fee, or the full stay – depending on the hotel. The hotel web site will clearly state the relevant conditions. In case of no-show your room will be cancelled 12 noon the following day.

Changes Policy
Notification of cancellations and changes should always be made to the RAI Hotel Service directly and can only be accepted in writing or online. Changes on reservations with arrival in the weekend or on Monday can only be processed if received before Friday 4:00 p.m. CET. If you do not check-in on the confirmed arrival date, without written notification, the hotel is entitled to charge the first night's room rate. When checking out before the confirmed departure date, the hotel is entitled to make an additional charge. Specific policies can be found on the hotel booking page.